Refund & Returns Policy

Effective date: August 3, 2026

Performance Recovery Supply stands behind the recovery equipment we sell. This policy applies to all purchases made at www.performancerecoverysupply.com and replaces all previous versions.

1. 14-Day Return Window

You may request a return within 14 days of delivery. To start a return, contact us at support@performancerecoverysupply.com or 1-236-800-2833 with your order number. We will issue a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA cannot be accepted.

Items must be unused, unassembled, and in their original packaging, with proof of purchase.

2. Damaged, Defective, Missing, or Incorrect Items - Report Within 72 Hours

Please inspect your order on arrival. For freight (curbside) deliveries, inspect the crate before signing and note any damage on the delivery receipt. Report damage, defects, missing items, or incorrect items within 72 hours of delivery, with photos of the product and packaging. In these cases we cover all shipping costs and will offer a replacement, repair, or full refund.

3. Brand and Supplier-Specific Terms

We partner with multiple manufacturers, and some products ship directly from our supplier partners' warehouses. Some brands apply a restocking fee (typically 10-20%) or specific return conditions. Where a brand-specific term applies, it is noted on the product page and confirmed in writing when your RMA is issued. Brand-specific terms never reduce your rights for damaged, defective, or incorrect items.

4. Return Shipping

Return shipping costs are the customer's responsibility, except for damaged, defective, or incorrect items. Large items (saunas, cold plunge tubs, hot tubs, massage chairs, cryotherapy equipment) must be returned by freight; we will arrange the carrier and confirm the freight cost with your RMA.

5. Refunds

Once your return arrives, we inspect it within 5 business days. Approved refunds are issued to your original payment method within 14 days of receiving the return. Your bank or card issuer may take an additional 5-10 business days to post the funds. If an item is returned used, damaged, or incomplete, a partial refund may be issued.

6. Non-Returnable Items

Custom or made-to-order products; open-box, demo, and clearance items marked final sale; items that have been used or assembled (unless defective); and gift cards.

7. Cancellations and Preorders

Orders, including preorders, can be cancelled for a full refund at any time before shipment. After shipment, the 14-day return process applies.

8. Exchanges

The fastest way to exchange an item is to return the original and place a new order once your RMA is confirmed.

9. Your Consumer Rights

Nothing in this policy limits any rights you have under applicable consumer protection law in your province, territory, or state.

Contact

Performance Recovery Supply - support@performancerecoverysupply.com - 1-236-800-2833 - Monday to Friday 9am-4pm PST, Saturday 10am-4pm PST.