Shipping policy

Effective date: August 3, 2026

This Shipping Policy applies to all orders placed at www.performancerecoverysupply.com and replaces all previous versions.

1. Where We Ship

We ship across Canada and the United States. A small number of brands can only be delivered within one region; any such restriction is noted on the product page.

2. Shipping Costs

All shipping costs are calculated and displayed at checkout before you pay. There are no hidden fees. For large freight items, the rate shown at checkout is the full delivery cost.

3. Processing Times

In-stock parcel items are processed within 1-2 business days (Monday to Friday, excluding holidays). Large freight items (saunas, cold plunge tubs, hot tubs, massage chairs, cryotherapy equipment) are processed within 2-7 business days while we schedule a freight carrier. Preorder and made-to-order items ship on the timeline shown on the product page, and we confirm the estimated ship date by email after purchase.

4. Delivery Estimates

Parcel shipments (Purolator, UPS, FedEx, USPS) typically arrive within 3-7 business days after shipment. Freight (LTL) shipments typically arrive within 1-3 weeks after leaving the warehouse, depending on your region. Delivery estimates are not guaranteed dates; we will keep you updated if anything changes.

5. Freight (Curbside) Delivery - What to Expect

Large items are delivered by freight carrier to your curbside or driveway. The carrier will call to schedule a delivery appointment, and a signature is required. Please inspect the crate or packaging before signing. If you see any damage, note it on the delivery receipt before the driver leaves.

6. Damaged, Missing, or Lost Shipments

Report damaged, defective, missing, or incorrect items within 72 hours of delivery to support@performancerecoverysupply.com with photos of the product and packaging. We will arrange a replacement, repair, or full refund at no cost to you, as described in our Return & Refund Policy. If your tracking shows no movement or your package appears lost, contact us and we will file a claim with the carrier and make it right.

7. Tracking

You will receive a confirmation email with tracking information as soon as your order ships. Freight shipments also receive a scheduling call from the carrier.

8. Returns

Returns are governed by our Return & Refund Policy: returns may be requested within 14 days of delivery, and damage or defects must be reported within 72 hours of delivery.

Contact

Performance Recovery Supply - support@performancerecoverysupply.com - 1-236-800-2833 - Monday to Friday 9am-4pm PST, Saturday 10am-4pm PST.