Tranquility MP Wood Burning Barrel Sauna KIt

Order Modification and Return Policy

Order Cancellation Policy

1. Up to 14 days after the order – you may cancel the order at no charge.
2. After 14 days, a $65.00 cancellation fee will apply (item #: ORDCAN).
3. The order can no longer be cancelled starting from the 7th day before the shipping date.
4. For all Canadian Timber Collection products, partners have 24 hours to cancel the order, and a $65.00 fee will apply (item #: ORDCAN).

Order Modification Policy

1. Up to 14 days after the order – you may modify the order without penalty.
2. After 14 days, a $65.00 fee will apply for any modification (item #: ORDCHA).
   • Examples: adding or removing a product, adding or removing an option, changing the delivery address, etc.
3. The order can no longer be modified starting from the 7th day before the shipping date.
4. Once the product has shipped, a $250.00 fee will apply if the partner or customer wishes to change the delivery address (#ADDCHANGE).
5. For all Canadian Timber Collection products, partners have 24 hours to modify the order, and a $65.00 fee will apply (item #: ORDCHA). After 24 hours, the order can no longer be modified.

Return Policy

1. We do not accept returns.

 IF an item is damaged during delivery, we will ship a replacement part.

Customer Delivery Refusal

1. If a customer refuses delivery and the partner requests Leisurecraft’s assistance to resell the product to another partner, the following conditions will apply:
   a. 15% restocking fee
   b. The partner will be responsible for all costs resulting from the delivery address change.

Please contact your representative with your order number for any modification or cancellation. We will do our best to meet your needs and those of your customers.

Be sure to review each order confirmation you receive by email to avoid any errors that could result in fees.

We are pleased to work with you and understand that occasional mistakes may occur with your order. In such cases, no fees related to modification or cancellation will be applied.

Delivery, Unloading and Change of Address Policy Unloading Crates Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck. If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground. If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.  Therefore, the customer will need to do one of the following options: 1) Arrange for a piece of equipment to be available to unload the crate 2) Use a trailer and pick up the crate at the delivery terminal 3) Rent a tilt tow truck and pick up the crate at the delivery terminal If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, we will provide this service for a cost.  The cost will be $750 and we will add this charge to the dealer account. (Item# TILTTOW) Change of Ship to Address If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge.  However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service and we will add this charge to the purchasers account. (Item# ADDCHANGE) Storage Charges After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the invoice.